Here are our
Frequently Asked Questions!
Is advance notice required to order cakes, desserts, or baskets?
When you place an order on-line, we will begin processing it immediately. You can expect it to ship within 2-3 business days. Please note that in order to process your order we must have all final instructions and full payment so that the order can be processed and shipped. If we don't have all details and final payment it could delay your order.
How do I place an order?
There are 3 ways to place an order with us!
1. Place an order online.
2. Call our Retail locations directly: Brambleton: 703-722-2992, Reston: 703-709-8200
3. Stop by one of our retail shops and place an order directly (see below for addresses.)
What size cake should I order for my event?
If you place your order on-line, we can only ship two sizes: 7” (which serves 8 people) and 10” (which serves 20 people). If you call our corporate office or come into the shop, our dedicated and professional staff will be happy to help you figure out what size cake you need for your event. The size of your cake is based on how many people you plan to serve. Remember to factor in children versus adult guests. Here is a chart that may help you decide what size cake to order:
|Round Cake Sizes
||Number of Adult Servings|
|½ Sheet Cake
|Full Sheet Cake
This serving chart indicates the approximate number of servings. Please call us if you still have questions or if you want pricing for a multi-tiered cake or a three-dimensional cake.
How do I order a Wedding Cake?
Oh, we love weddings and working with our brides and grooms is an absolute specialty for us! Our talented team spends hours making sure that every detail is perfect, so that your dessert and the finale of your special day will turn your dream into a reality. You may complete the inquiry form right on our website, or feel free to call us directly at 703-437-3008 to set up a free wedding cake consultation. Below are general guidelines to familiarize you with the process:
There are three ways to taste our cakes and desserts to determine your choices for your special day.
1. Attend our complimentary cake and candy tasting that we hold once a month (except for December). Call our shop for a schedule! Taste at least three different offerings each month.
2. Schedule a time to meet with one of the owners and sample three different kinds of cake. Your tasting will be complimentary if you book your wedding cake with us.
3. Purchase as many slices as you wish and we will reimburse you for three slices once you book with us.
Check out our cake gallery on line or at one of our stores. We look forward to seeing you at one of our tastings!
I understand that Edibles Incredible Desserts now serves High Tea? Is this true?
Yes indeed. Edibles Incredible Desserts began serving high teas this year in their Brambleton (near Ashburn, VA) location. What better way to familiarize yourself with great products and to spend a wonderful afternoon with friends and family! Call us at 703-437-3008 to reserve your space at one of our High Teas.
Does Edibles Incredible Desserts donate to charities or other organizations?
We love participating in local community events and contributing our cakes and gift products to charitable organizations for their events. We receive more than 20 written or email requests a month for donations. In order to have your event considered, please submit your donation requests in writing at least three months in advance. Here are some of the criteria we use:
- Event must be held in Northern Virginia
- We must have a donation receipt for our records
- Edibles Incredible Desserts must be mentioned in promotional materials and if possible, be given the opportunity to speak with attendees about our business.
If our Board decides we will donate to your event, we will be happy to donate a cake that will serve the entire group attending the event. We will create a gorgeous cake that is themed to match your event. We also consider requests for providing gift baskets for raffles/auctions.
Does Edibles Incredible Desserts create custom Children's and Adult's Theme Cakes?
While we do offer basic writing on our online cake orders for a nominal charge, we can work with you directly to provide custom creations. Simply complete our on-line inquiry form, and we will be in touch with you right away.
We love being creative and have incredibly creative cake designers and decorators working for us, which allows us to create fantastical child and adult-themed cakes, including three-dimensional carved cakes. If you can dream it we can create it! Call us at 703-437-3008 to find out how we can make your dream cake a reality. And check out our photo gallery for incredible ideas!
Does Edibles Incredible Desserts hold classes for kids, teens, and/or adults?
We love teaching others how to create and decorate cakes, gift baskets, and other desserts! We have such a passion for all of the creative elements of design that help us to create our spectacular desserts and gift baskets. We offer the following classes in the Northern Virginia area:
· Bow Making
· Cake Decorating
· Cupcake Decorating
· Gingerbread Houses in season
· Graham Cracker Houses in season
· Gourmet Gift Basket Designing
We are currently scheduling new classes for 2009. Our classes are open to all ages and all skill levels. Space is limited, so if you are interested in taking a class, contact us at 703-437-3008 to sign up.
How do I set up a Corporate Account?
We want to earn your business and we will WOW you and your customers! For ease of payment and to establish a corporate relationship with us, and to set up a corporate account, please contact our corporate office at 703-437-3008 or email us at Alan@ediblesincredible.com. We'd be delighted to earn your business.
What are some of Edibles Incredible Desserts hottest sellers for corporate clients?
We can create incredible customized gifts for your clients or customers. Call us at 703-437-3008 to find out the many ways we can incorporate your corporate logo, colors, and identity in custom gifts. Whether you'd like every customer to automatically receive a thank you basket, or you'd like to place a standing order for company birthday cakes, we can make corporate gift giving easy and painless for you. Some of our hottest sellers include:
· Wine Baskets
· Thank-you gift baskets
· Your business logos on our cakes
· Gift presentations that include your corporate items
· Breakfast Trays
· Cupcake Trees
· Dessert Buffets
· Gourmet Gift Baskets
· Monthly Birthday Cakes
· Birthday Desserts
· Bite-Size Dessert Trays
· Cookie Bouquets
· Cookie Platters
· Brownie and Fudge Trays
· Candy Trays
· Wine, Fruit and Cheese Pairings
Does Edibles Incredible Desserts create wedding and special occasion cakes?
Imagine a completely edible Nittany Lion sitting in a three foot rocking chair for a groom's cake, or a Lamborghini made of cake! Check out our cool and funky cake designs for theme parties and groom's cakes in our picture gallery – you will be amazed and astounded!
We also create gorgeous, funky, modern, traditional wedding cakes. Our brides love our designs. We can create any cake from any picture you find. Some of our favorite wedding cakes are those designed just for the special occasion. We can create anything that you can think of and our most-requested media for the canvas of the cakes include chocolate ganache, buttercream and/or fondant. Please visit our picture gallery on our site or stop by the shop to look at our cake gallery books for great ideas. And, you can upload a picture of what you'd like on our website!
Will Edibles Incredible Desserts place fresh flowers on cakes?
We cannot ship fresh flowers on cakes. For local cakes, our cakes are so beautiful; enhancements are rarely requested and are never needed! We also don't recommend them because we know that most fresh flowers contain chemicals that may be unsafe to you and your guests. We recommend against the use of fresh flowers, however we leave the final decision about using fresh flowers up to you and we will assist you in any way possible.
Food allergies are so common these days. Can all food allergies be accommodated?
As of May 2009, we are very close to launching a line of delectable gluten-free desserts, including chocolate fudge cake, three gingers Iced Ginger Pound Cake, several mouthwatering cookies, and more.
As far as our other products, we use only premium high quality ingredients to create our cakes, cookies, cupcakes, chocolates, brownies, confections, and other desserts. This means our desserts not only look beautiful, but they also taste incredibly delicious! Although we try to accommodate all of our customers with special requests and special orders, please be aware that any of our products could contain traces of ingredients used in other products. These ingredients include but are not limited to tree nuts, peanuts, chocolate, and flour (gluten).
How many pounds of candy does Edibles Incredible make per week?
Alan makes about 100 pounds of fudge per week and we have fabulous chocolatiers who make Whoo Hoos (fabulous peanut butter balls), Robyn's English toffee, chocolate covered strawberries, chocolate covered grapes, and chocolate covered cherries. We estimate that we make about 200 pounds of chocolates a week.
How many different kinds of truffles, candies, and fudge does Edibles Incredible Desserts sell?
Chocolate, Chocolate, Chocolate!!!!!! Our shops sell over 325 varieties of candy confections from homemade to bar candy. And, whether or not you love fudge -- you will LOVE Alan's Fudge! He has worked for years to perfect his all-natural secret recipe fudge (17 different flavors that will please your palate!) and our customers love it! Many of our loyal customers travel from out of state to purchase Alan's homemade fudge. Even customers who have moved away order our fudge throughout the year and have it shipped to them all over the country.
How much butter does Edibles Incredible Desserts use in a week?
We use the freshest most delicious butter to make most of our baked goods, confections, and other desserts. Every week our staff uses over 500 pounds of butter!
How much sugar does Edibles Incredible Desserts use per week?
We use over 700 pounds of sugar each week to create our amazing desserts.
How much chocolate does Edibles Incredible Desserts use in a week?
We need ALOT of chocolate to make our candies, cakes, cupcakes, and brownies each week! Our bakers and decorators use over 450 pounds of various types of chocolate to create the decadent desserts that our customers love!
How many eggs are used each week?
Wow! Where have all the eggs gone? You would think that we at Edibles Incredible Desserts have our very own egg farm! We use over 5,400 eggs a week in our baked goods and desserts.
How many feet of ribbon does Edibles Incredible use in one week?
A tisket a tasket, we wrap a beautiful basket! Our basket designers create the most beautiful bows with our gorgeous ribbon. We use over 1000 feet of ribbon to make hand-tied bows and to wrap our gift baskets every week.
How much does EI donate per week?
Each week we donate up to $1,500 in products to charitable events and organizations throughout our local communities in the form of gift baskets, cakes, and confections. EI gives back with donations to schools, charities, and community organizations.
Here's a sampling of just some of the community organizations we have assisted with donations:
· American Cancer Society
· Children's Diabetes Foundation
· Cupcakes for a Cause
· Embry Rucker Shelter
· Fairfax County Police Department
· Fairfax County Fire Department
· Forest Edge Elementary School
· Hidden Creek Country Club
· Kids for Care National Cancer Association
· National Diabetes Foundation
· Pet Rescue
· Reston Interfaith
· South Lakes High School
· Susan Komen Breast Cancer Foundation
· YMCA Gala
How can I apply for a job with Edibles Incredible Desserts?
If you are looking for a great place to work with lots of opportunity and a challenging, fast-paced atmosphere, give us a call at 703-437-3008 or send us an email to Alan@ediblesincredible.com with your resume and general job interests. We are always looking for talented energetic people to add to our team! If you are a savvy sales "machine”, a fabulous baker, a dynamic decorator, an organized office professional, or an incredibly creative person, then we're looking for you! We particularly love to hire individuals who love to do a little bit of this and a little bit of that!
Our benefits are competitive and may include health insurance, a 35% discount on products, performance bonuses, and a great work environment. If you are interested in becoming part of our team, contact us to be considered for a position.
What do you offer in terms of Local Delivery?
We take great pride in providing amazing products to our customers and combining that with excellent customer service. We have a wonderful staff that will happily deliver our fabulous products throughout the Washington DC Metropolitan area to include Northern Virginia, DC, and most areas in Maryland. We also use a courier company for deliveries that are just outside of our local delivery area. Our shipping vendor choice is FedEx. Please know that delivery charges may vary based on the season and the time and location of the delivery.
What is your Guarantee?
We are so passionate about all of the products we create and design. We guarantee your satisfaction! If for any reason you are not satisfied, please call us and we will assist you promptly. Our reputation for quality, value, and customer service is important to us.
Can you use my Photographic Images on your cakes or cookies?
We do have the capability of printing your pictures, corporate logos or other images onto cakes and cookies. Displaying your chosen image on one of our creative cakes is a great way to brand your company. Consider pictures for baby showers, birthdays, engagement parties, welcome to your new home gifts, corporate branding efforts, new product launches, retirement dinners, and charity events. No matter what picture you choose, you can be sure that the cake will be the talk of your event!
What is your Shipping Policy?
Whether our customers live close by or far away, they love to receive and send our yummy treats to friends and family across the nation. We work hard to accommodate all of our customers by shipping our products via Fed-Ex. Our dedicated staff works throughout the year to expertly wrap each item carefully, so that it arrives perfectly. Please know that delivery dates may be impacted by extreme weather conditions. In an effort to ensure that your gifts arrive on time, we reserve the right to substitute an item of equal or greater value. In making substitutions, we take great care and consideration in selecting gifts that will exceed the expectations of both the gift giver and recipient. We also have our Alcoholic Beverage Control License and can ship wines in our gift baskets.
What are your Store Hours and Locations?
We have 3 locations and we're scouting for a fourth!
Reston Town Center Retail Shop Location
Edibles Incredible Desserts
11919-A Freedom Drive
Reston, VA 20190
Monday - Thursday: 11:00 am - 9:00pm
Friday - Saturday: 11:00am - 10:00pm
Sunday: 12:00pm - 6:00pm
Brambleton Town Center Retail Shop Location
Edibles Incredible Desserts
22855 Brambleton Plaza
Brambleton, Virginia 20147
Monday - Thursday: 11:00 am - 8:00pm
Friday - Saturday: 11:00am - 9:00pm
Sunday: 12:00pm - 8:00pm
Our Corporate Office & Commercial Kitchen
Edibles Incredible Desserts
109 A Executive Drive, Suite A
Sterling, VA 20166
Do you offer Sugar Free and Fat Free products?
While we understand that most of the world is on a diet, our business is about sweetness, decadence, and mouth-watering flavors! We offer a variety of sugar-free candies, however, we make our baked goods like Grandma used to make and never apologize for the premium ingredients we use such as high quality sugar, vanilla, and butter to create the rich and luxurious textures and flavors of our products.
Come Taste Us!
We Want to Earn Your Business!